All items can be returned within 14 days, when we receive our products back you can get your money back. Please notice that the sealing / packaging of the items may not be broken and the items need to be delivered intact to red-saffron.be. This in accordance with the Distance Selling Act. If this aspect is not taken into account, we can not take back the items and do not cancel the payment.
You are obliged to check when you receive our products they comply with the order. If this is not the case, please report it within 14 days by e-mail to red-saffron.be quoting the order number in the subject of your email, and a clear explanation why the article does not comply. red-saffron.be will replace the item or undo your payment if it shows that you do not accept the article on reasonable grounds.
In the unlikely event that you receive a product that does not meet the order red-saffron.be reserves the right to substitute for the item to return a new instance of the amount paid. red-saffron.be takes in this case the return shipping costs at its expense.
If you send something back, please follow these steps:
• Send an e-mail to firstname.lastname@example.org so we expect your shipment.
NOTE: Indicate in the subject of your email the order number or invoice number that you received via email.
• Pack the items so that damage is avoided.
• Address the items.